Mentor Health
You and Mentor Health ("Mentor Health," "we," or "us") are bound by the terms and conditions listed below. The word "Services" refers to all Mentor Health-provided apps, services, and mobile applications (collectively, "Services"). Your use of the Services, whether you are a registered user or not, is governed by these terms of service (the "Terms of Use") and our privacy statement.
USER AGREES TO THE TERMS OF THIS AGREEMENT, INCLUDING THE INFORMATION PRACTICES DISCLOSED IN OUR PRIVACY POLICY AND THE USE RESTRICTIONS IN THE ACCEPTABLE USE POLICY, AND TO RESOLVE ANY DISPUTE THAT YOU MAY HAVE WITH US OR THE SERVICES IN PAKISTAN BY USING OR OTHERWISE ACCESSING THE SERVICES, AND/OR BY REGISTERING WITH US. YOU ARE NOT PERMITTED TO USE THE SERVICES IF YOU DO NOT AGREE WITH THIS AGREEMENT. Please be aware that we provide the Services "AS IS" and without any guarantees. You represent that, if you register an account or use the Services on behalf of any person or entity besides yourself, such person or entity has given you permission to accept this Agreement on their behalf.
1. SITE DESCRIPTION
You can view some of the Services without registering with us, but in order to actively use them or store your information, you must do so. By registering, you authorise us to use and disclose your information as described in our Privacy Policy as well as for other purposes related to the provision of the Services.
You acknowledge that while some Content may be provided by medical professionals, the provision of such Content does not establish a professional/patient relationship in the field of medicine and does not constitute medical advice, diagnosis, or treatment. Instead, it is provided to help you find a doctor, dentist, or other healthcare specialists, professional, or provider (collectively, "Healthcare Provider") who can provide the necessary medical treatment. "Content" refers to information, recommendations, guidance, suggestions, text, data, graphics, pictures, photos, video, audio, and other materials made accessible through the Services and/or Site, including without limitation Content given in response to your queries or postings.
WITH RESPECT TO PROFESSIONAL QUALIFICATIONS, EXPERIENCE, QUALITY OF WORK, PRICE OR COST INFORMATION, INSURANCE COVERAGE OR BENEFIT INFORMATION, OR OTHER CONTENT THROUGH THE SERVICES, WE MAKE NO GUARANTEES, REPRESENTATIONS, OR WARRANTIES, WHETHER EXPRESS OR IMPLIED. We will never be responsible to you or anyone else for any decisions you make or actions you take as a result of any such content. Additionally, WE IN NO WAY ENDORSE OR RECOMMEND ANY PERSON LISTED OR ACCESSIBLE THROUGH THE SERVICES.
2. WE DO NOT GIVE MEDICINE ADVICE
You may only use the Content that you gain or receive from Mentor Health, its partners, sponsors, advertisers, licensors, employees, and other third parties through the Services for informative, scheduling, and monetary purposes. All medical information, including that given on the Mentor Health blog, through the official Mentor Health social media accounts, via emails, and text messages from Mentor Health, and through Mentor Health advertising, is provided solely for educational reasons.
THE CONTENT IS NOT MEANT TO SERVE AS A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT AND DOES NOT REPLACE IT, WHETHER SUCH CONTENT IS PROVIDED BY OR THROUGH THE USE OF THE SERVICES OR THROUGH ANY OTHER COMMUNICATIONS FROM MENTOR HEALTH. DO NOT BELIEVE ANYTHING YOU MAY HAVE READ ON THE SITE, AND AVOID, OR DELAY SEEKING MEDICAL ADVICE FROM A QUALIFIED HEALTHCARE PROVIDER. USE THE SERVICES NOT FOR IMMEDIATE MEDICAL NEEDS. CALL A HEALTHCARE PROFESSIONAL AND 1122 IMMEDIATELY IF YOU HAVE A MEDICAL EMERGENCY. THE RISK OF USING THE CONTENT IS SOLELY YOUR OWN. ADVICE GIVEN BY DOCTORS, DENTISTS, NURSES, OR OTHER PROFESSIONALS IN HEALTHCARE IS NOT INTENDED TO BE, AND SHOULD NOT BE INTERPRETED AS THE PRACTICE OF MEDICINE, DENTISTRY, NURSING, OR OTHER PROFESSIONAL HEALTHCARE, OR THE PROVISION OF MEDICAL CARE.
Any tests, Healthcare Providers, treatments, viewpoints, or other information that could be made available through the Services are not endorsed or recommended by us. Any reliance you place on any Content made available through the Services is totally at your own risk.
3. THERE IS NO DOCTOR-PATIENT RELATIONSHIP
NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY THE USE OF THE CONTENT, WHETHER SUCH CONTENT IS PROVIDED BY OR THROUGH THE USE OF THE SERVICES OR THROUGH ANY OTHER COMMUNICATIONS FROM MENTOR HEALTH INCLUDING, BUT NOT LIMITED TO, THE "FIND A DOCTOR" FEATURE, MENTOR HEALTH BLOG
We have no control over and are unable to guarantee any Healthcare Provider's accessibility at any given moment. Any injuries resulting from missed or otherwise unfulfilled appointments, as well as any other injury originating from using the site or its services, are not our responsibility.
You are strongly advised to conduct your own research before choosing a healthcare provider by calling the relevant licencing or certification bodies to confirm the listed credentials and education, and to further verify information about a specific healthcare provider by calling the healthcare provider's office, your current healthcare providers, PMDC, and/or the relevant medical association(s).
4. AUTHORIZATION AND ACKNOWLEDGMENT; IMPORTANT INFORMATION ABOUT RELATIONSHIPS AND LISTS WITH HEALTHCARE PROVIDERS
You comprehend the following in relation to using the Site and the Services to find healthcare providers and arranging appointments with them:
YOU ARE ULTIMATELY RESPONSIBLE FOR CHOOSING YOUR OWN HEALTHCARE PROVIDER.
Mentor Health makes a good faith attempt to guarantee that Healthcare Providers only utilise the Services if they possess all valid licences necessary by law to practise the specialisations of the services they provide. Healthcare Providers who, in Mentor Health's sole opinion, have engaged in improper or unethical behaviour may be excluded.
Based on the information you give us, we will give you lists and/or profile previews of healthcare providers who may be qualified to offer the medical services you need (such as insurance information, geographical location, and healthcare specialty). These lists and/or profile previews may also be based on other criteria (including, for example, Healthcare Provider availability, past selections by and/or ratings of Healthcare Providers by you or by other Mentor Health users, and past experiences of Mentor Health users with Healthcare Providers) in an effort to aid in the discovery of Healthcare Providers and enable the maximum choice and diversity of Healthcare Providers participating in the Services; However, Mentor Health (a) does not promote or suggest any healthcare providers, and (b) does not make any guarantees or statements about these healthcare providers or the calibre of the medical services they could offer. However, take note that Mentor Health may give lists and/or profile previews depending also on criteria decided by your company and your employer's agents or advisers if you utilise the Services as supplied by your employer. On the Site, we could present you with sponsored results, including those at the top of search results ("Sponsored Results"). For offering Sponsored Results, Mentor Health is compensated extra by healthcare providers or organisations. Sponsored Results displayed through the Services are not, and should not be construed as, a promotion or endorsement of the Healthcare Organization or Healthcare Provider by Mentor Health.
5. THE SERVICES AND CONTENT AS INFORMATIONAL AND EDUCATIONAL RESOURCES
In order to serve as a resource for information and instruction, we make the Services available to customers and healthcare providers. We might ask our editorial staff to evaluate Content provided through the Services, but we are under no obligation to do so. It is crucial to remember that none of the Content can be relied upon to be current, accurate, or comprehensive. The accuracy or completeness of the Content provided herein cannot be guaranteed by the authors, editorial staff, or any other party involved in the development or publishing of this work, and they will not be held liable for any mistakes or omissions or for the outcomes of the use of such Content.
Healthcare Provider Content:
Patient and practise of healthcare Content is only meant to be used as a general reference. The healthcare provider and/or office employees contribute to the content, and it is also compiled from a variety of other data sources that the healthcare provider may or may not validate. Such content regularly changes and is subject to being outdated, lacking information, or erroneous. Mentor Health and the Site both disclaim any recommendations or certifications of expertise regarding specific Healthcare Providers. It is advised that you independently check such Content.
Procedures/Products/Services:
There are some people, patients, or clinical settings in which the treatments, goods, services, and technologies mentioned and/or sold through the Services may not be appropriate. We make no claims regarding the safety or appropriateness of any products, services, or devices for any particular person or the effectiveness, outcome, or success of such representations made through the Services by advertisers, sponsors, and other participants, whether paid or unpaid. Instead, they are presented for your awareness.
6. REGISTRATION
You must enter your email address and generate a password in order to register. These are your login credentials ("Credentials") to access the Services, which are exclusively accessible to members. You should not divulge your Credentials to anybody else and should keep them confidential. If your password has been lost, stolen, or otherwise compromised, you must immediately contact us by sending an email to [email protected].
7. YOUR PERSONAL INFORMATION
You must provide some basic information about yourself in order to register. Additionally, if you want to take use of all the Services we offer, you can choose to willingly disclose more information. Your name, address, NIC and contact information; insurance information; information about your medical history and current needs; billing information; and other information that is either requested by Mentor Health or voluntarily provided (collectively, "Personal Information") are all examples of the types of information that may be included in our Privacy Policy. You give Mentor Health, its employees, agents, and anyone working on its behalf permission to use and/or disclose the information in line with our Privacy Policy by providing such information. Please carefully read the Privacy Policy before using the Services as doing so signifies your acceptance of it.
You permit us to give the information you choose to submit into a medical history form (the "Medical History Form") to the designated healthcare provider at your request if you choose to do so on your own behalf or on behalf of a third party from whom you have permission to do so. You understand and agree that, in order to assure its correctness, such information will be verified and approved by you, or a person you have authorised, at the time of your appointment. Additionally, you agree that Mentor Health may utilise the data or details you supply on a medical history form in line with our privacy policy.
8. YOUR RESPONSIBILITIES
8.1 Your Responsibilities Generally
Despite the fact that the Services are free, you are still responsible for paying any regular, customary, or additional fees for any medical or related services supplied by Healthcare Providers. Any disagreement resulting from a transaction under this agreement between you and a Healthcare Provider must be resolved directly with the Healthcare Provider.
All of the uses of the Services and your Credentials, including those made by third parties to whom you have given your Credentials, are your responsibility.
The Site and the Services may only be used for legitimate, non-commercial reasons. You are not permitted to use the Site in any way that might harm, disable, overwhelm, or impair our systems or networks, or that would obstruct someone else from using and enjoying the Site or the Services. You may not use hacking, password mining, or any other methods to try to gain unauthorized access to any of the Services, user accounts, computer systems, or networks. Any Content or component of the Site and/or Services (including, without limitation, Healthcare Provider or practise information, appointment availability, price information, and Insurance Content) may not be accumulated or indexed, directly or indirectly, for any reason.
The limits set out in these Terms of Use may not be violated, and we may take any legal action and use any technical tools to enforce these Terms of Use or our Acceptable Use Policy. This is in addition to our rights set forth in these Terms of Use.
8.2 Healthcare providers' and others' obligations in the medical or healthcare sectors.
If you are a Healthcare Provider or any individual or organisation working in the healthcare or medical fields, regardless of whether you are a member or whether you now plan or intend to arrange appointments using the Services, you accept and agree that:
(A) Other than for your own personal use as a patient or prospective patient, you will not use the Services to view, access, or otherwise utilise pricing, availability, or other Content.
(B) You won't use the Services to establish, attempt to establish, or enforce, directly or indirectly, any agreement or coordination of the prices charged for any product or service; the types, frequencies, or amounts of any product or service offered; or the customers or customer categories for any product or service. You also won't engage in, or attempt to engage in, price fixing, output restriction, customer or market allocation, or any other of these activities. (C) You agree not to engage in any anti-competitive, dishonest, or unfair conduct through the Services, either directly or indirectly, or to violate any other relevant antitrust, competition, or consumer protection laws or regulations.
9. CHANGES TO THE SERVICES & NEW SERVICES
We reserve the right to sometimes withdraw or suspend one of the current Services, replace an existing Service with a new one, or add new services to the Services altogether. The usage of additional services will be regulated by this Agreement, and information concerning the new services will be made available through the Services. You acknowledge that in the event that any of the Services, or a portion thereof, are suspended or discontinued, Mentor Health won't be responsible to you or any third parties.
10. LINKS TO OTHER SITES
Those to other websites, including links offered as automated search results, may be present in the Services. These websites may provide content that is offensive, illegal, or false. We merely offer these links for your convenience and do not recommend these websites or the goods and services they offer. You realise and accept that the content and accuracy of these other websites are not our responsibility or liability.
11. CONTENT YOU POST OR SUBMIT
You'll have the chance to share your opinions about the Healthcare Providers advertised through the Services, ask questions about potential medical requirements, and take part in other interactive and social elements of the website (collectively, "Posted Information"). When giving Posted Information, it's critical that you conduct yourself appropriately. Our Acceptable Use Policy must be followed for all posted information.
Mentor Health reserves the right to look into any alleged violations of this clause or the Acceptable Use Policy and, at our discretion, take appropriate legal action against them. This may include, without limitation, taking any infringing communications off the Services, cancelling the membership of the violators, or preventing them from using the Services altogether.
By submitting Posted Information through the Services, you grant Mentor Health and its contractors an irrevocable, perpetual, royalty-free, fully sublicensable, fully paid up, worldwide licence to use, copy, publicly perform, digitally perform, publicly display, and distribute such Posted Information as well as to adapt, edit, translate, create derivative works of, or incorporate into other works. You also represent and warrant that you have the right to grant this license. This license is non-exclusive, but you acknowledge that Mentor Health will have the only right to utilize your posted information in conjunction with the posted information of other Mentor Health users in order to create or populate a searchable database of evaluations and information about the healthcare industry.
12. YOUR USE OF CONTENT
All of the Content is our property or the property of our licensors and is shielded from infringement by copyright, trademark, trade secret, and other proprietary rights laws as well as international agreements. You recognise that Mentor Health's confidential information is present in the Services as well as any supporting hardware or software used in conjunction with the Services. By allowing you to use the Services, we grant you permission to use the aforementioned material for private, non-commercial uses only; nevertheless, we do not grant you any ownership interests in the content.
For your own convenience, you may print, download, and store information from the Site; however, you may not otherwise copy, distribute, republish (aside from as provided in this sentence), sell, or otherwise exploit any of the content, or otherwise exploit the Site or Services in whole or in part for any purpose that is for profit. Except as expressly and clearly provided herein, Mentor Health and its suppliers do not grant you any express or implied rights in the Site or the Services, and Mentor Health retains all rights in the Site and the Services that are not expressly granted to you.
13. DISCLAIMER OF WARRANTIES
We don't have a special connection to you or a fiduciary obligation to you. You agree that we have no control over, and are not obligated to take any action with respect to: which users have access to the Site and/or Services; the content you access through the Site and/or Services; the effects that the Content on the Site and/or Services may have on you; your ability to understand or make use of the Content on the Site and/or Services; or the actions that you may take in response to having been exposed to the Content on the Site and/or Services. By using the Site and/or the Services, you absolve us of any responsibility for any content you may have obtained or not obtained.
The Site and/or the Services may point you to websites that include content that some users may find offensive or inappropriate, or they themselves may contain such content. We disclaim any responsibility or liability for the accuracy, copyright compliance, legality, or morality of any content found on or accessible via the Site and/or the Services, and we make no assurances about any of the information within. Regarding suggestions or recommendations of services or goods provided or purchased through the Site and/or the Services, we make no representations or guarantees.
WE MAKE NO EXPRESS OR IMPLIED WARRANTIES OR GUARANTEES ABOUT THE SERVICES, INCLUDING WITHOUT LIMITATION ANY WARRANTIES THAT THE SERVICES ARE MERCHANTABLE, OF SATISFACTORY QUALITY, ACCURATE, FIT FOR A PARTICULAR PURPOSE OR NEED, OR NON-INFRINGING. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE HEREBY We make no promises on the effectiveness, dependability, accuracy, or fulfilment of your needs in terms of the results that may be obtained through the use of the services. WE CANNOT ENSURE THAT YOU WILL BE ABLE TO ACCESS OR USE THE SERVICES (DIRECTLY OR THROUGH THIRD-PARTY NETWORKS) AT TIMES OR PLACES OF YOUR CHOOSING.
WE ARE NOT LIABLE FOR ANY DATA OR INFORMATION PROVIDED OR RECEIVED THROUGH THE SERVICES OR FOR THE ACCURACY, RELIABILITY, TIMELINESS OR COMPLETENESS OF INFORMATION PROVIDED BY USERS OF THE SERVICES. MENTOR HEALTH MAKES NO WARRANTIES ABOUT THE INFORMATION SYSTEMS, SOFTWARE, AND FUNCTIONS MADE ACCESSIBLE THROUGH THE SERVICES OR ANY OTHER SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION EXCEPT AS EXPRESSLY SET FORTH HEREIN.
MENTOR HEALTH DOES NOT WARRANT THAT THE SERVICES, SOFTWARE, OR SITE WILL BE FREE OF COMPUTER VIRUSES, CONTAMINANTS, OR OTHER HARMFUL ITEMS, OR THAT THE SERVICES, SOFTWARE, OR SITE WILL OPERATE WITHOUT ERRORS, BUG-FREE, OR FREE FROM DEFECTS.
14. GENERAL LIMITATION OF LIABILITY
ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE SITE AND/OR THE SERVICES, IN NO EVENT SHALL WE BE LIABLE TO YOU (OR TO ANY THIRD PARTY CLAIMING UNDER OR THROUGH YOU) FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES. EVEN IF WE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, THESE EXCLUSIONS APPLY TO ANY CLAIMS FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR MEDICAL MALPRACTICE OR NEGLIGENCE OF HEALTHCARE PROVIDERS USED THROUGH
15. TERMINATION
If you or someone using your Credentials has violated this Agreement or any other policies or terms displayed on the Site or through the Services, we reserve the right to immediately cancel and/or suspend your registration without prior notice. Your registration may also be cancelled or suspended for any other reason, such as persistent inactivity. If your access to the Site and/or the Services is terminated, MENTOR HEALTH won't be held responsible to you or any third parties. Additionally, you agree that following any such deletion, deactivation, or termination, you won't try to use the Site or the Services (provided, in the case of deactivation due exclusively to your inactivity, you may be permitted to re-register). Sections 2, 3, 4, 9, 11, 12, 13, 14, 15, 16, and 17 shall survive any termination or expiration of these Terms of Use.
16. INDEMNIFICATION
You agree to defend, indemnify, and hold us, our employees, contractors, officers, directors, agents, parent, other affiliated companies, suppliers, successors, and assigns, harmless from all liabilities, claims, demands, and expenses, including attorney's fees, made by any third party arising from or related to (a) your access to the Site, (b) your use of the Services, or (c) your violation of this Agreement (including without limitation the Terms of use, and the additional terms), or of any intellectual property or other right of any person or entity, by you or any third party using your Credentials The aforementioned indemnity obligation does not apply to liabilities, claims, or expenses resulting from our own gross negligence or willful misconduct.
17. MISCELLANEOUS
17.1 Electronic Contracting; Copyright Dispute
Your affirmative act of using the Services and/or registering for the Services represents your electronic signature to this Agreement, which includes our Privacy Policy, Acceptable Use Policy, and Additional Terms, as well as your consent to enter into electronic agreements with us.
For our copyright dispute policy, please see our Acceptable Use Policy.
17.2 Changes to These Terms of Use
We reserve the right to amend these Terms of Use and the other documents that comprise the Agreement at any time as we deem fit. If we make such a change, we will post the revised terms on the Site and may also attempt to contact you in another way. Your continued use of the Site and/or the Services after such posting shall constitute your affirmative acknowledgement of the Terms of Use or other applicable Agreement document, the modification, and your agreement to abide and be bound by the Terms of Use or other applicable Agreement document, as amended. We advise you to review these Terms of Service on a regular basis.
IF YOU DO NOT ACCEPT THESE TERMS OF USE AT ANY TIME, INCLUDING FOLLOWING ANY MODIFICATIONS HERETO, YOU MUST STOP USING THE SITE AND THE SERVICES.
17.3 Limitation of Claims
No action, regardless of form, originating under or in connection with this Agreement may be launched by you more than one (1) year after the cause of action began; actions brought subsequently are forever prohibited.
17.4 Choice of Law
This Agreement is deemed to have been entered into and shall be construed and executed in accordance with the laws of the Islamic Republic of Pakistan as they apply to contracts negotiated and performed solely within Pakistan.
17.5 Entire Agreement
This Agreement, together with any auxiliary terms, policies, rules, and guidelines displayed through the Services, such as the Privacy Policy, Acceptable Use Policy, and Additional Terms, comprise the complete agreement between you and us and supersede all previous written or oral agreements. If any part of this Agreement is deemed invalid or unenforceable, that piece shall be construed in accordance with applicable law to reflect the parties' original intentions as closely as practicable, and the remaining portions shall remain in full force and effect.
Mentor Health's failure to assert or enforce any right or term of this Agreement does not constitute a waiver of that right or provision. Failure of either party to exercise any right provided for herein in any way shall not be deemed a waiver of any additional rights hereunder.
17.6 Headings
The section headers in this Agreement are for convenience only, do not form a part of it, and in no way limit, define, describe, change, interpret, or construe the meaning, scope, or intent of this Agreement or any of its terms or conditions.
17.7 Assignment
This contract may be assigned at any time, including without limitation to any parent, subsidiary, or associated firm, or as part of our company's sale to, merger with, or other transfer to another entity. This Agreement may not be assigned, transferred, or sublicensed to anyone else, and any effort to do so in violation of this clause is null and invalid.
17.8 Eligibility
To register with us or use the Site and Services, you must be 18 years of age or older, or the legal age in your country to create a binding contract if that age is greater than 18 years of age. If you are between the ages of 13 and 18, or the applicable legal age in your jurisdiction, you may use the Site or Services only if your parent or guardian has agreed to the Terms of Use. You may not use the Site or Services if you are under the age of 13. You may use the Site or Services on behalf of a minor child if you are the parent or legal guardian of such minor child. By using the Site or Services on behalf of a minor child, you represent and warrant that you are the parent or legal guardian of such child, and that all references to "you" in these Terms of Use shall refer to such child or such other individual for whom you have authorization to enter into these Terms of Use on their behalf, and you in your capacity as such child's parent or legal guardian or as the authorised party of such individual.
Do not use the Site or Services if you do not meet these requirements. Membership in the Services is null and unlawful where forbidden by law, and access to the Site is cancelled in such areas. You represent and warrant that by using the Site and/or the Services, you have the right, authority, and capacity to engage into these Terms of Use and to abide by all of the terms and conditions set forth herein. The Site is administered in Pakistan and is intended for Pakistani users; any use outside of Pakistan is at the user's own risk, and the user is responsible for complying with any local laws relevant to their use of the Services or the Site.
