Surgery Privacy Policy

This Privacy Policy explains how Mentor Health, the provider of Book My Surgery service, collects, uses, and shares information that we receive about you through our website or mobile application (the “Site”), as well as offline interactions you may have with us, such as telephone conversations or in-person consultations. This Privacy Policy applies to information we collect from all users of the Book My Surgery service.

1. Information We Collect

We collect personal information about you when you use the Book My Surgery service, such as your name, email address, telephone number, and postal address. We may also collect additional information about you, such as your medical history, to help us provide you with personalized service and to ensure that the surgery is performed safely and effectively.
We may also automatically collect certain information about your use of the Site, such as your Internet Protocol (IP) address, browser type, operating system, and mobile device identifier. We may use cookies and other similar technologies to collect this information.

2. How We Use Your Information

We use the information we collect to provide you with the Book My Surgery service, to improve the Site and our services, and to communicate with you about our services. For example, we may use your information to:

    • Schedule your surgery appointment
    • Communicate with you about your surgery and any necessary preparations.
    • Respond to your questions and concerns.
    • Provide you with information about other products or services that may be of interest to 
    • Analyze and improve the Site and our services.
    • We may also use your information for other purposes with your consent.


3. How We Share Your Information

We may share your information with third-party service providers who perform services on our behalf, such as processing payments, providing IT support, or performing marketing activities. We require these third-party service providers to use reasonable measures to protect your information and to use it only for the purposes for which it was provided. 
We may also share your information with other healthcare providers who are involved in your surgery, as necessary to coordinate your care or to obtain payment for your surgery. 
We may also share your information as required by law or in response to a valid subpoena, court order, or government request.

4. How We Protect Your Information

We use reasonable measures to protect your information from unauthorized access, disclosure, or use. However, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure.

5. Your Choices

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly. However, we may still need to communicate with you about your surgery or other service-related matters. 
You may also request access to or correction of your personal information by contacting us using the information provided below.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on the Site, and we encourage you to review this Privacy Policy periodically.

7. Contact Us

If you have any comments, concerns or questions about this Privacy Policy, please contact us at [email protected]  
The price range mentioned above represents estimated rates. The actual rates, inclusive of any applicable discounts, will be provided subsequent to our doctors conducting a comprehensive patient history assessment and engaging in thorough case discussions. By obtaining detailed patient history and understanding your specific requirements, our team will be better positioned to negotiate more favorable arrangements with the hospital of your choice.
Who is the Patient?

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