We are devoted to respecting your privacy and treating patient information with the utmost care. This policy will assist you in understanding how we use and safeguard your data. If you have any questions, please email us at [email protected]. Thank you for your interest in Mentor Health. The effective date is January 1, 2021.
2. Information We Collect
2.1 Personal Information
Some of the Services necessitate that we learn more about you in order to better satisfy your needs. We may ask you to voluntarily provide us with certain information that personally identifies (or could be used to personally identify) you when you visit these Services ("Personal Information"). Personal information comprises (but is not limited to) the following information categories: (1) contact information (such as your email address and phone number); (2) demographic information (such as your gender, date of birth, and zip code); and (3) insurance information (such as your insurance carrier, insurance plan, member ID, group ID, and payer ID). (4) medical information (such as the names of the doctors, dentists, and other healthcare providers ("Healthcare Providers") you have visited, the dates of your visits, the reasons for your visits, your medical history, and other medical and health information you choose to share with us); and (5) other information that you voluntarily choose to provide to us, including without limitation NIC, special identification numbers like passwords, and Personal Information in emails or letters that you send to us. You can still use and access some of the Services even if you decide not to give us any personal information, but you won't be able to use the features that depend on it.
2.2 Traffic Data
When you use the Services, we may also automatically collect certain information about you, such as your IP address, domain server, type of device you used to access the Services, web browser you used to access the Services, referring website or other source you used to access the Services, geolocation data, and other statistics and information about how your browser or device interacted with the Services (collectively "Traffic Data"). Some traffic data may qualify as personal information under the relevant laws.
In accordance with previous disclosures made to you at the time of collection or with your permission, we may additionally gather additional data from you, some of which may be Personal Information.
3. Information Gathering Methods
When you use and interact with the Services, as well as in some cases via third party sources, we gather data (including Personal Information and Traffic Data). Such details consist of:
When you use the interactive features of the Services, including when you look for healthcare providers, look up open appointments with healthcare providers, and fill out medical history forms ("Medical History Forms") ahead of visits with healthcare providers;
when you freely submit data in free-form text fields on the Services and in responses to polls, forms, and the like;
For the purpose of providing you with the necessary Services, we may receive and collect information transmitted from your computing device if you download and install certain applications and software we make available, such as data that tells mentor health when you are logged on and available to receive update or alert notices;
We might get information about your location and mobile device if you download our mobile application;
When you use the "Contact Us" feature on the website, send us an email, or get in touch with us in another way; through cookies, website analytics services, and other monitoring technology.
4. Information Use
Your data—including Personal Information—is used by us to deliver the Services to you and to help us make them better, including to:
provide you with the goods, services, and information you require, as well as reply to your correspondence; perform business analyses, or for other internal reasons to support, improve, or enhance our business, the Services, and other products and services we offer; provide, manage, administer, or grow the Services;
provide you with information on resources or healthcare providers we believe you might find interesting; send you information on mentorhealth, our services, or our products;
to get in touch with you when required or desired, including to schedule an appointment reminder;
Send emails and other communications that feature material we believe will interest you and in line with your preferences; personalise and adapt your experience with the Services, which may include delivering personalised messages or giving you Sponsored Results that may be of interest to you.
We may combine information we have about you or that we have collected from third parties with information we have about you for any of the reasons outlined in this privacy statement. We may also use statistical data we collect in any way allowed by law, including sharing it with third parties to support their marketing and advertising campaigns, as well as to prevent, detect, and look into security breaches and potentially illegal or prohibited activities.
To better understand who uses Mentor Health and how we can provide a better healthcare experience, we may use information that is neither personal information nor PHI (including non-PHI personal information that has been de-identified and/or aggregated) (for instance, testing various email formats has helped us understand when and how patients prefer to receive Wellness Reminders for preventive care), or otherwise at our discretion.
5. Information Dissemination
Some of the data we obtain from you may be disclosed:
With the healthcare providers you choose to book appointments with through the Services, we could share your personal information with them. We could share your medical history form with your healthcare providers, for instance, if you use the Services to fill out a medical history form ahead of time for an appointment. Additionally, you have the option of keeping your medical history form to yourself.
If you opt to utilise the relevant Services, we may disclose your Personal Information to your Healthcare Providers so they can recommend you to and schedule appointments with other Healthcare Providers on your behalf or conduct analyses on potential health conditions or treatments.
In an emergency, we could disclose your personal information to healthcare providers.
Email addresses are NOT sold to any parties by us.
In order to provide our users with specific features, we may share Traffic Data with our business partners that handle essential operational tasks including hosting, invoicing, fulfilment, data storage, security, insurance verification, or website analytics.
We may share your insurance-related Personal Details with the insurance provider you designate to us (through our business partners) for the purposes of establishing eligibility and cost-sharing responsibilities, as well as for other benefit plan information.
If we determine in good faith that such disclosure is necessary to: (1) comply with applicable law, regulation, court order or other legal process; (2) protect the rights, property or safety of Mentor Health or another party; (3) enforce the Agreement or other agreements with you; or (4) respond to claims that any posting or other content violates third-party rights, we may also be required to disclose your Personal Information or any other information we collect about you.
At our discretion, we may release data that is not personal information (including data that has been de-identified and/or aggregated). Your information is processed and stored on our servers in the US and EU. We have backup and archiving systems that are up to industry standards.
6. Informational Materials
Any information you provide in a review posting, online conversation, or forum is purposefully made public and is not, under any circumstances, private. If you decide to share any Personal Information in a public posting or forum, we advise you to do so cautiously. The content you have written might be seen, collected, and used by others in ways that we are unable to control or foresee.
7. Information storage and security
We place a high priority on the security of your personal information. In an effort to safeguard the Personal Information provided to us, both during transmission and while being stored, we make every effort to adhere to widely established industry standards. For instance, we use secure socket layer technology to encrypt any sensitive data you input on our website.
8. Taking Control of Your Personal Data
By signing in and accessing your account, registered users of the Services can edit some of the Personal Information they've provided in their profiles or change their usernames. To cancel your account, send an email to [email protected]. Upon your request, Mentor Health will promptly endeavour to remove your account and any associated data. Please be aware, nevertheless, that Mentor Health maintains the right to keep records of closed accounts in order to comply with the law, thwart fraud, settle disputes, uphold the terms of the Agreement, and take other legal measures.
If any of your account information is lost, stolen, or used without your consent, you must contact us right once.
9. Information Provided by Children or on Their Behalf
Children are not permitted to use the Services since they are not designed for them. Children are not the target audience for the Services or for any information that Mentor Health intentionally collects about them.
You warrant that you are at least 13 years old by accessing, using, and/or providing information to or via the Services. If we become aware that we have obtained any information directly from a child under the age of 13 without the consent of his or her parents, we will only use that information to respond to the child (or the child's parent or legal guardian) and inform them that they are not permitted to use the Services. We will then delete that information.
You may only use the Services with the permission of or under the supervision of your parent or legal guardian if you are between the ages of thirteen (13) and the age of majority in your place of residence. In accordance with the terms of the Agreement, you may use the Services on behalf of a minor child if you are the parent or legal guardian of that child. In accordance with the other provisions of this agreement, we will regard any information you give us when using the Services on behalf of your minor child as personal information.
10. External Website Links
The Services may connect to websites operated by third parties with whom Mentor Health has no association. A link to a non-mentor health website does not imply that we support that website, the caliber or reliability of the material provided there, or the people or organizations connected to that non-mentor health website. We are not accountable for the policies and practices of third-party websites that you choose to access, and if you do so, you are subject to their privacy rules, if any. Before disclosing your information to anyone, we urge you to make inquiries.
12. Software and Tools for Digital Analytics
To better understand how users interact with our website and app, we measure website traffic, page views, and other information using digital analytics platforms like Google Analytics and Facebook Pixel.
13. Technologies for tracking
In order to pinpoint your position and suggest the top physicians in your area, we employ tracking tools like the Google Maps API.
Cookies are files that contain information about your preferences. They are created based on your prior website visits. In order to provide you with the greatest experience and level of service, we utilise cookies. Remember that you may quickly disable cookies if necessary. To accomplish this, choose "Cookies" from the privacy and security menu on your browser, such as Google Chrome, and then select one of the choices to disable cookies. A disadvantage of disabling cookies is that you might have to log in each time you visit a website. Additionally, certain functionalities might not function. You may still schedule doctor visits or online video consultations, though.
15. Google Ads
To encourage a positive and secure user experience, Google has provided comprehensive rules for the use of advertisements. Even though we don't now display advertisements or utilise Google Adsense on our website, we could in the future if we abide by Google's advertising policies.
16. COPPA (Children Online Privacy Protection Act)
The Children's Online Privacy Protection Act (COPPA), administered by the Federal Trade Commission, is carefully adhered to by mentor health (FTC). As a result, we have no intention of marketing to children under the age of 13.
17. Email Spam
We don't bombard our users with spam emails. We just gather emails so that we can keep track of the physicians and patients that have registered with Mentor Health. When you join up on our platform using your email address, we will contact you through SMS to confirm your registration and to communicate with you in the future when you schedule an appointment with Mentor Health.
The whole material on thementorhealth.com, the Mentor Health mobile app, including all photos, videos, layout, graphics, and articles, is the exclusive property of Mentor Health. Therefore, copyright rules that apply to any person or organisation that utilises such content unlawfully for their own personal or commercial gain forbid the unfair use or partial copying of such work, whether complete or partial. All Rights Reserved.
19. Data Theft
The information on the mentor health website and app is only intended for use by mentor health and is not intended to be used or gathered unjustly by third parties. Whether via oladoc.com or the mobile app, mentor health retains the right to take legal action against any person, group, or company discovered to be involved in the unlawful practice of data theft.